Head, After Sales Manager - Automobile #EAT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 85,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced service manager to oversee After-Sales operations. Responsibilities include managing budgets, leading teams, and ensuring customer satisfaction. Candidates should hold a Bachelor's in Automotive Engineering and have significant experience in service environments. Proficiency in SAP BW and CRM systems is essential.

Qualifications

• 8-10 years in After-Sales operations and customer service environment.
• Experience in leading and supervising a parts and service workforce.
• Preferably 3-5 years of spare parts sales experience.

Responsibilities

• Work in cooperation with the General Manager on service budget and strategic plans.
• Manage the Service team to achieve business targets.
• Develop strong relationships with internal and external customers.

Skills

Customer service management

Relationship building

Budget management

Performance analysis

Education

Bachelor's degree in Automotive Engineering or related field

Tools

SAP Business Warehouse (BW)

CRM software

MS Office applications

Job description

Service and profitability· Work in cooperation with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.
· Work in cooperation with the regional management team to implement regional service initiatives and action plans.
· Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.
· Work in cooperation with the regional management team to plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.
· Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.
· Build good rapport and cultivate professional and effective business relationship with Principals.
· Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.
· Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.
· Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company as well as the authorities.
· Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.
· Ensure high quality of repairs in accordance to manufacturers’ repair standards and guidelines.
· Ensure timely completion of any reworks or service campaigns by Principals.
· Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Qualification and experience
·Bachelor's degree in Automotive Engineering or related field
·8-10 years in After-Sales operations and customer service environment, with experience in leading and supervising a parts and service workforce
·Preferably 3-5 years of spare parts sales experience or relevant experience.
·Proficient in MS Office applications – Words, Excel and PowerPoint.
·Proficient in using SAP Business Warehouse (BW) application for sales information.
·Proficient in using CRM for opportunities management.

For interested candidates, please send your updated resume:

Email: [e-mail]

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599