Handover Quality & Defects Specialist

City Developments Limited; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

City Developments Limited (CDL) is seeking a proactive Customer Service liaison officer to support handover coordination with main contractors. You will ensure the handover kit is complete on time and information is readily available to buyers.

You will conduct quality inspections on unit handovers, certify readiness before possession, oversee defect rectification within timelines, and assist in resolving owners' complaints to ensure satisfaction.

Qualifications

• Minimum A Level/ Diploma in Real Estate/Building.
• Minimum 2–3 years in real estate and customer service.
• Good written and verbal communications skills.
• Pleasant, energetic personality with positive attitude.
• Good organizational and problem-solving skills.
• Customer oriented.
• Adaptable to new and changing situations.

Responsibilities

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Skills

Customer service

Communication

Organizational skills

Problem solving

Adaptability

Education

A Levels

Diploma in Real Estate/Building

Job description

City Developments Limited (CDL) is seeking a proactive Customer Service liaison officer to support handover coordination with main contractors. You will ensure the handover kit is complete on time and information is readily available to buyers.

You will conduct quality inspections on unit handovers, certify readiness before possession, oversee defect rectification within timelines, and assist in resolving owners' complaints to ensure satisfaction.