Gym Manager

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A fitness management company in Singapore is seeking a Facility Manager to lead operations at Gym Tonic. You will oversee staff, manage customer services, and implement tailored exercise programmes for seniors and general users. The role requires strong communication skills, experience in facility management, and relevant certifications in CPR and AED. This position offers an exciting opportunity to contribute to community wellness initiatives.

Qualifications

• At least 2 years of experience managing a fitness, wellness, or rehabilitation facility.
• Experience working with elderly or rehabilitation programmes is an advantage.
• Current CPR and AED certification required.

Responsibilities

• Plan, manage, and operate the Gym Tonic facility.
• Supervise and schedule staff including gym trainers.
• Oversee customer registration and onboarding of new users.
• Implement exercise programmes for seniors and general users.
• Monitor and maintain gym equipment.
• Track attendance and programme performance.

Skills

Communication skills

Customer service skills

Administrative skills

Reporting capabilities using MS Office

Education

Diploma or Degree in Sports Science, Exercise Physiology, or related discipline

Job description

Responsibilities

• Plan, manage, and operate the Gym Tonic facility to meet community fitness and wellness objectives.
• Supervise and schedule staff, including gym trainers and assistants, to ensure adequate coverage.
• Oversee customer registration, safety briefings, and onboarding of new users.
• Implement exercise programmes tailored to seniors and general users based on Gym Tonic protocols.
• Monitor and maintain gym equipment, coordinate maintenance and calibration with vendors.
• Track attendance, utilisation rates, and programme performance; prepare monthly and quarterly reports.
• Ensure compliance with Workplace Safety and Health (WSH) and data protection guidelines.
• Support marketing and outreach activities to promote gym membership and participation.
• Manage customer feedback, handle service recovery, and escalie critical incidents to management.
• Conduct or facilitate training and refresher courses for gym staff when required.

Requirements

• Diploma or Degree in Sports Science, Exercise Physiology, or related discipline preferred.
• At least 2 years of experience managing a fitness, wellness, or rehabilitation facility.
• Experience working with elderly or rehabilitation programmes (e.g. Gym Tonic, Active Ageing) is an advantage.
• Current CPR and AED certification required.
• Excellent communication and customer service skills.
• Strong administrative and reporting capabilities using MS Office tools.