Guest Services & Workplace Support Officer

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Overview

The Guest Services & Workplace Support Officer plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client, and their guest. As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. They will maintain smooth operations by providing administrative support and executing duties to the highest standards. The role also encompasses support to our Operations team when required and under the direction of the Post Facilities Manager.

Responsibilities

Site Operations

• Create a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy.
• Provide administrative support to the FM Operations team.
• Additional responsibilities assigned by Facilities Manager.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client, and their guest.
• Create a welcoming environment for clients, internal/external customers by providing authentic, caring, and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportation requests from visitors and employees, if required.

Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.

Mail Delivery Services

• Organize receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs.

Competencies Required

• Ability to meet tight schedules and deliver high quality of work.
• High level of communication, interpersonal skills and attitude towards the customer.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English.
• Able to cooperate and work well with others to meet targets.
• Support the team effectively as and when needed.
• Demonstrate and ensure to instill a culture in the team that matches our ‘I am JLL’ core behaviors and values.
• Ability to manage conflict and conflicting priorities.
• Demonstrates proactive & professional approach to customer service.
• Proven ability to manage multiple and complex operational matters on a daily basis.
• Demonstrates ability to prioritize and manage tasks in an efficient and timely manner.

Qualifications

• 4-years’ experience in a related professional area.
• Prior experience in managing meeting room services is an advantage.
• Good computer skills in Microsoft Suite programs.
• Previous experience in general workplace administration and coordination.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world helping real estate owners, occupiers, and investors achieve their business ambitions. Our core values of teamwork, ethics and excellence are fundamental to everything we do. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.