Guest Services Officer -

Carlton Hotel (Singapore) Pte Ltd; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional customer service. Your responsibilities will include managing reservations, handling cashiering duties, and assisting with concierge services. The ideal candidate will have a friendly personality, strong communication skills, and experience with Opera PMS. Join this vibrant team and contribute to creating memorable experiences for guests while enjoying a supportive work environment.

Qualifications

• At least 2 years in a similar position.
• Good knowledge on Opera PMS system.

Responsibilities

• Perform check in/out of hotel guests in a timely manner.
• Provide concierge duties to guests when needed.
• Ensure reception counters are neat and clean.

Skills

Customer Service

Cashiering

Concierge Duties

Communication Skills

Education

GCE ‘O’/’N’ Level

Tools

Opera PMS

Job description

Job Responsibilities

1. Performs check in /out of the Hotel guests in a timely manner
2. Assists in maintaining the reception counters neat and clean
3. Provides updated promotions and room pricing to guests on request
4. Performs cashiering duties and currency exchange for guests upon request
5. Ensures all due outs are cleared in a timely manner, and to report any discrepancies to the Club Manager
6. Liaises with reservations team on all incoming guests /events
7. Ensures accurate data input for all mandatory information of club guests.
8. Ensures appropriate credit card authorization is obtained from guests during check in.
9. Ensures all due outs to travel agencies/ company account are correctly settled and posted
10. Ensures all cash float, credit card batching and reports are tallied at the end of each shift
11. Runs F&B operations for Breakfast and Cocktails for Club guests.
12. Provide concierge duties to guests when the need arises.
13. Maintenance and housekeeping of the lounge is up kept all the times by liaising with Engineering and Housekeeping Department.

Education & Work Experience

1. GCE ‘O’/’N’ Level
2. At least 2 years in a similar position
3. Team player with a friendly and positive personality
4. Good knowledge on Opera PMS system
5. Good grooming standard
6. Communicate fluently in English
7. 5 days work week
8. Work on weekends and public holidays
9. Work day shifts and night shifts