Guest Services Officer

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Shangri-La Hotel, Singapore seeks a Guest Service Officer to ensure exceptional guest experiences. This role involves addressing guest preferences, providing information, and creating a welcoming atmosphere. Training is provided for new applicants, making it an ideal entry-level opportunity in the hospitality sector.

Benefits

Great benefits

Work-life balance

Effort recognitions

Qualifications

• No prior experience required; training provided.
• Comfortable to work on weekends, public holidays, and shift timings.

Responsibilities

• Ensures guest preferences are collected and acted upon.
• Drives customer delight and retention in interactions.
• Responds promptly to guest feedback and inquiries.

Skills

Customer Service

Communication

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Guest Service Officer to join our team!

• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates.
• Keeps up to date with local/hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements

• Candidates with no experience are welcomed to apply! Training will be provided.
• Comfortable to work on weekends, public holidays and shift timings.