Guest Services Manager

MOMENTUS HOTEL ALEXANDRA; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to oversee daily operations and ensure exceptional guest experiences. This role involves directing the Front Office team, handling guest check-ins and complaints with professionalism, and training staff to maintain high service standards. If you are a proactive individual with strong communication skills and a positive attitude, this opportunity allows you to thrive in a dynamic environment and make a significant impact on guest satisfaction.

Qualifications

• Positive work attitude and ability to work in a team.
• Strong communication and public relations skills are essential.

Responsibilities

• Direct and supervise daily activities of the Front Office and operational departments.
• Ensure prompt and courteous service to guests, handling complaints effectively.
• Train reception staff and conduct On-Job-Training.

Skills

Team Player

Communication Skills

Public Relations Skills

Job description

Job Responsibilities:

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements:

• Positive work attitude and team player.
• Good communication and public relations skills.
• Must be able to perform rotating shift.