Guest Services Executive (Front Desk)

Pullman Hotels & Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Guest Services Executive to join their vibrant team. This role is pivotal in delivering exceptional service to guests, ensuring their journey from check-in to check-out is seamless and enjoyable. You'll be the face of the hotel, welcoming guests and providing them with information about the hotel and surrounding areas. With a focus on service excellence and attention to detail, you'll help create a memorable experience for every visitor. If you thrive in a dynamic environment and possess strong interpersonal skills, this opportunity is perfect for you to shine in the hospitality sector.

Qualifications

• Minimum 1 year experience in customer service or hospitality.
• Strong communication skills in English and a second language.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Manage guest inquiries and ensure loyalty program benefits are observed.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem Solving

Education

Diploma in Hospitality or related field

Tools

Property Management System

Computer Skills

Job description

Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend-setting F&B outlets, and an immersive relaxation zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool, and smart interactions.

Job Description
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates a high level of service throughout the entire guest journey. To ensure that service quality is aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enroll new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Assist guests with check-in and check-out.
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment.
• Manage and assist guests with any inquiry that may arise.
• Process all guests check out by confirming invoice balance, payment mode, and feedback on stay.

Qualifications

Knowledge and Experience

• Diploma from preferably hospitality or related field.
• Minimum 1 year relevant experience or in customer service.
• Excellent written and communication skills in English and ability to communicate in a second language.

Additional Information

• Possess strong interpersonal skills.
• Understand and address guests and/or colleagues needs.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
• Prioritize and organize work assignments.
• Self-motivated and show good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills.
• Embrace and respond to change effectively.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Hospitality