Guest Services Executive (Front Desk)

Pullman Hotels & Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Pullman Hotels & Resorts is seeking a Guest Services Executive to enhance the guest journey through exemplary front office operations. The role entails welcoming guests, facilitating check-in/out processes, and addressing inquiries to ensure a memorable stay while adhering to brand standards. Join us to redefine the hospitality experience in a dynamic environment!

Qualifications

• Minimum 1 year relevant experience in customer service.
• Excellent written and communication skills in English.
• Ability to communicate in a second language preferred.

Responsibilities

• Welcomes guests and provides directions to hotel facilities.
• Assists guests with check-in and check-out processes.
• Handles guest inquiries and manages payment transactions.

Skills

Interpersonal Skills

Problem Solving

Attention to Detail

Good Judgment

Communication Skills

Education

Diploma in Hospitality or related field

Tools

Property Management System

Job description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
  
  

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
  
  

payment

• Manage and assist guests with any enquiry that may arise
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay
  
  

Qualifications

Knowledge and Experience

• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language
  
  

Additional Information

• Possess strong interpersonal skills.
• Understand and addresses guests and/or colleagues needs.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
• Prioritise and organize work assignments.
• Self-motivated and show good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills
• Embrace and responds to change effectively