Guest Services Executive

The Pan Pacific Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury hotel in Singapore is seeking a dynamic Guest Services Executive to enhance guest experiences. This role involves managing guest check-ins, addressing concerns, and maintaining service quality in a vibrant environment. Ideal candidates possess hospitality experience, strong leadership skills, and fluency in Japanese to cater to our valued guests. Join us to deliver top-tier luxury and service.

Qualifications

• Previous experience in a luxury hospitality environment is a plus.
• Strong leadership and communication skills.
• Attention to detail and commitment to delivering outstanding service.
• A passion for creating exceptional guest experiences.
• Proficiency in Japanese Language (Preferably JLPT N2 or above).

Responsibilities

• Welcome and assist guests with warmth and professionalism.
• Efficiently manage the check-in and check-out process.
• Address and resolve guest concerns promptly.
• Assist in the training and development of new team members.
• Solicit feedback from guests to identify areas for improvement.

Skills

Leadership

Communication

Attention to detail

Customer service

Japanese language proficiency

Job description

We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.

Key Responsibilities:

• Welcome and assist guests with warmth and professionalism, ensuring a positive first impression.

• Efficiently manage the check-in and check-out process, ensuring accuracy and a seamless experience for guests.

• Address and resolve guest concerns promptly to ensure a positive experience and maintain high satisfaction levels.

• Assist in the training and development of new team members to ensure consistent service standards.

• Solicit feedback from guests to identify areas for improvement and ensure continuous enhancement of service quality.

Requirements:

• Previous experience in a luxury hospitality environment is a plus.

• Strong leadership and communication skills.

• Attention to detail and commitment to delivering outstanding service.

• A passion for creating exceptional guest experiences.

• To liaise with Japanese-Speaking guests. Proficiency in Japanese Language is essential (Preferably JLPT N2 or above)

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests. If you are a customer service aficionado who thrives in a 5-star environment, we invite you to apply.