Guest Services Ambassador / Officer

Accor Hotels; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Accor Hotels seeks passionate front office ambassadors for their iconic Sofitel Singapore City Centre. The role involves welcoming guests, providing information, and ensuring excellent service, making it ideal for those with strong communication and interpersonal skills.

Qualifications

• Ability to deal professionally with the public.
• Strong interpersonal skills and teamwork.
• Excellent communication skills and command of English.

Responsibilities

• Greet and check-in guests according to standard procedures.
• Provide information about the hotel and local attractions.
• Assist guests with requests like reservations and transportation.

Skills

Interpersonal skills

Conflict resolution

Teamwork

Communication

Customer service

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Qualifications

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.