Guest Services Ambassador (Front Desk)

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a dedicated guest service professional. You will manage check-ins/check-outs and guest inquiries in a 5-star hospitality environment. Ideal candidates will have experience in similar roles, strong communication skills, and the ability to work rotating shifts.

Qualifications

• 1 to 3 years of experience in a similar role at a 5-star hotel preferred.
• Basic computer literacy is required.
• Able to work rotating shifts including weekends.

Responsibilities

• Process guest check-ins and check-outs, including payments.
• Answer guest requests and coordinate with housekeeping.
• Complete cashier and closing reports.

Skills

Communication

Interpersonal Skills

Independence

Responsibility

Accountability

Tools

Microsoft Office

Job description

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• Basic computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts (4 days work week) including public holidays and weekends

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.