Guest Services Agent, Spa (Part-Time)

Westin Hotels & Resorts; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Westin Hotels & Resorts in Singapore is seeking a part-time Spa Attendant to schedule and coordinate spa services, assist guests, and process payments. You will call guests to confirm appointments, answer service questions, and maintain reservations while ensuring a high level of guest care and service standards.

Responsibilities include greeting guests, checking in arrivals, promoting spa offerings, handling payments, and balancing receipts.

Qualifications

• High school diploma or GED or equivalent.
• Less than 1 year of related work experience.
• No supervisory experience.

Responsibilities

• Schedule services for individuals and groups using spa reservations software.
• Call guests to confirm scheduled services and answer questions about available services.
• Process guest payments and balance cash receipts with Accounting.
• Check in guests, provide spa orientation, and promote and sell spa services.
• Maintain professional appearance and comply with company policies and procedures.
• Handle and log tips and ensure confidentiality of proprietary information.

Education

High school diploma or GED equivalent

Tools

Spa reservations software

Job description

Additional Information

Job Number26143061

Job CategorySpa

Location12 Marina View, Asia Square Tower 2, Singapore 18961, Singapore VIEW ON MAP

SchedulePart Time

Located Remotely?N

Position Type Non-Management

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.