Guest Services Agent

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

BIDEFORD HOUSE PTE. LTD. seeks a Front Desk Agent to ensure seamless check-ins and enhance guest experience at COMO Orchard, Singapore. Ideal candidates have a diploma in Hotel Management, strong interpersonal and communication skills, and a commitment to sustainability practices.

Qualifications

• Diploma in Hotel Management or equivalent.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services for guest satisfaction.
• Process guest payments with attention to detail.

Skills

Interpersonal Skills

Communication

Listening

Education

Diploma in Hotel Management

Tools

OPERA Cloud

Job description

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.