Guest Service Team Leader (Front Office Reception)

UOL Claymore Investment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading hospitality establishment in Singapore as a Guest Service Team Leader. You will be pivotal in supervising Front Desk operations, ensuring a seamless experience for guests during check-in and check-out, while also managing a team. This role requires excellent interpersonal skills and experience in hospitality, along with knowledge of OPERA Cloud.

Qualifications

• At least 2 years of related experience.
• Excellent interpersonal and communication skills.
• Ability to anticipate guests' needs.

Responsibilities

• Supervise Front Desk operations and ensure service quality.
• Conduct handovers between shifts, ensuring information is shared.
• Coordinate with Housekeeping to prepare for group arrivals.

Skills

Communication

Interpersonal Skills

Leadership

Tools

OPERA Cloud

Job description

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Team Leader assist in supervising the Front Desk (Reception) operation and communications to ensure positive arrival and departure experience for all guests.

Our Expectations:

• Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.

• Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.

• Ensure that all current promotional and or activity information is communicated to the team.

• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

• Prepare group pre-registration as directed by the Front Office Manager.

• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis by conducting weekly inventory of supplies eg: Key Cards, Key cards holder, Letter head, registration card etc.

• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.

• Assist Guest Service Ambassador at the front desk with check - in, check outs and cashiering work as and when required.

• Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured.

• Check the details of Guest Service Ambassador cashier’s work and ensure supporting documents for city ledger/paid outs are attached and followed as per policies.

• Conduct daily briefing for all Front Office staff in the absence of the Guest Services Manager and/or Front Office Manager.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated individual with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least 2 years of related experience with good working knowledge of the OPERA Cloud, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.