Guest Service Officer (Transit Hotel)

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise leader en hospitalité aéroportuaire recherche des Guest Service Officers pour leur hôtel de transit à l'aéroport Changi de Singapour. Vous serez essentiel pour assurer le confort des voyageurs en gérant les arrivées, les départs et en offrant un service client exceptionnel, tout en travaillant dans un environnement dynamique.

Qualifications

• Diplôme en hôtellerie ou management touristique requis.
• Expérience antérieure en opérations hôtelières est un plus.
• Excellente maîtrise de l'anglais parlé et écrit.

Responsibilities

• Accueillir les clients et traiter les enregistrements dans le cadre d'un service exceptionnel.
• Gérer les paiements et les opérations de caisse.
• Collaborer avec le personnel d'entretien pour la maintenance des chambres.

Skills

Interpersonal skills

Communication skills

Independence

Education

Degree in Hospitality/Tourism Management

Job description

General Job Description

Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.

Job Responsibilities:

• Greet, receive and bid farewell guests in the front reception counter.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Process guest check- in and outs.
• Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
• Assist guests with their Hotel/Lounge Facilities.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
• Maintains the cleanliness and neatness of the front desk area.
• Reports any unusual occurrences or requests to the manager or superior.
• Assists in preregistration and blocking of rooms for reservations.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Any ad-hoc tasks assigned by the superior and the management.

Requirements:

• Graduate in Hospitality/ Tourism Management or related fields
• Previous experience in hotel operations is a plus.
• Outgoing, good interpersonal and communication skills
• Ability to work independently and as part of a team.
• Excellent command of spoken and written English
• 5 days work week and must be able to work on shift, including weekends and public holidays