Guest Service Officer (Transit Hotel)

PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport hospitality provider is seeking Guest Service Officers at Singapore Changi Airport. In this role, you will ensure exceptional guest experiences, manage check-ins, collect payments, and maintain the reception area. Candidates should have a background in Hospitality or Tourism Management, strong communication skills, and the ability to work shifts including weekends. Join our vibrant team and help travelers enjoy a relaxing stay during their layovers.

Qualifications

• Outgoing personality with good interpersonal skills.
• Excellent command of spoken and written English.

Responsibilities

• Greet and assist guests at the reception.
• Handle guest check-ins and check-outs.
• Process payments and maintain cleanliness of the desk.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Ability to work in a team

Education

Graduate in Hospitality/Tourism Management

Job description

General Job Description

Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.

Job Responsibilities:

• Greet, receive and bid farewell guests in the front reception counter.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Process guest check- in and outs.
• Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
• Assist guests with their Hotel/Lounge Facilities.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
• Maintains the cleanliness and neatness of the front desk area.
• Reports any unusual occurrences or requests to the manager or superior.
• Assists in preregistration and blocking of rooms for reservations.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Any ad-hoc tasks assigned by the superior and the management.

Requirements:

• Graduate in Hospitality/ Tourism Management or related fields
• Previous experience in hotel operations is a plus.
• Outgoing, good interpersonal and communication skills
• Ability to work independently and as part of a team.
• Excellent command of spoken and written English
• 5 days work week and must be able to work on shift, including weekends and public holidays