Guest Service Officer - Singapore Zoo

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

An exciting opportunity awaits at a unique wildlife destination, where you will play a key role in enhancing guest experiences. As part of a dynamic team, you will ensure smooth operations, motivate part-time staff, and engage with visitors to educate them about wildlife. This role is perfect for an outgoing individual passionate about hospitality and nature. Join a forward-thinking organization committed to creating memorable experiences for guests while contributing to wildlife conservation efforts. If you thrive in a vibrant environment and enjoy working with people, this position is ideal for you.

Qualifications

• Minimum 1 year of relevant experience in hospitality or tourism industry.
• Excellent communication skills and ability to work with guests.

Responsibilities

• Ensure smooth day-to-day operations and high guest service standards.
• Identify and execute proposals to enhance guest experience.

Skills

Customer Service

Communication Skills

Bilingual (English and Mandarin)

Team Motivation

Education

Experience in Hospitality or Tourism

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts.
• Update and maintain records of sightings and movements of wildlife.
• Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements

• Minimum 1 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Excellent communications skills.
• Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests.
• Confident, energetic and outgoing personality.
• Able to work on weekends and public holidays.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Travel Arrangements