Guest Service Officer (Serviced Residences Cluster)

Far East Organization; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

An established industry player in serviced residences is seeking a Guest Service Officer to provide exceptional service to guests. This role involves working closely with the Residence Manager to ensure guest satisfaction, handling inquiries and complaints, and maintaining high standards of personal grooming and work area tidiness. The ideal candidate will possess a positive attitude, excellent communication skills, and a willingness to work rotating shifts. Join a dynamic team where your contributions will enhance the guest experience and create memorable stays for visitors in a vibrant city.

Qualifications

• O-Level or equivalent education required.
• Experience in hospitality is advantageous.

Responsibilities

• Provide courteous services and respond to guests' requests and complaints.
• Ensure prompt handling of telephone calls and maintain good guest relations.

Skills

Customer Service

Communication Skills

Problem Solving

Hospitality Knowledge

Education

O-Level or equivalent

Tools

HMS (Hospitality Management System)

Job description

Guest Service Officer (Serviced Residences Cluster)

Responsibilities

1. Work closely with the Residence Manager and provide courteous services to guests and respond efficiently and tactfully to guests’ complaints, requests, and enquiries.
2. Provide courteous and efficient service.
3. Ensure that all telephone calls are handled promptly within three rings.
4. Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
5. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
6. Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
7. Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
8. Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
9. Maintain a well-groomed appearance and a tidy work area and keep Personal Grooming at the highest standard.

Requirements

1. O-Level or equivalent
2. Willing to perform rotating shifts
3. Positive attitude with outgoing personality and good communication skills
4. Experience in hospitality and knowledge of HMS will be advantageous