Guest Service Officer - River Wonders

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading company in wildlife tourism in Singapore is seeking a part-time Guest Service Officer to ensure high guest service standards and enhance guest experiences. This role involves daily operations, staff training, and education of guests regarding wildlife campaigns. Ideal candidates should have relevant experience in hospitality with excellent communication skills, particularly in English and Mandarin.

Qualifications

• Minimum 1 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Proficient in English and Mandarin preferred.

Responsibilities

• Ensure day-to-day operations are carried out smoothly.
• Resolve feedback and concerns raised by guests.
• Assist in training of part-time staff.

Skills

Excellent communication skills

Confident

Energetic

Outgoing personality

Job description

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts:
• Update and maintain records of sightings and movements of wildlife.
• Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.
  
  

Job Requirements

• Minimum 1 year of relevant experience in hospitality or tourism industry
• Prior customer service experience will be an advantage
• Excellent communications skills
• Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests
• Confident, energetic and outgoing personality
• Able to work on weekends and public holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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