Guest Service Officer - Rainforest Wild Asia

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic Guest Service Officer to join their vibrant team at a unique wildlife destination. This role involves ensuring top-notch guest service, managing daily operations, and enhancing visitor experiences through proactive engagement. You will have the opportunity to work in a beautiful natural setting, interact with diverse guests, and contribute to wildlife education and management efforts. If you are confident, energetic, and passionate about hospitality and wildlife, this is the perfect role for you to thrive and make a positive impact.

Qualifications

• 1-3 years of experience in hospitality or tourism industry required.
• Excellent communication skills and customer service experience preferred.

Responsibilities

• Ensure smooth day-to-day operations and high guest service standards.
• Identify and execute proposals to enhance guest experience.

Skills

Customer Service

Communication Skills

Team Motivation

Conflict Resolution

Education

High School Diploma

Degree in Hospitality or Tourism

Job description

Guest Service Officer - Rainforest Wild Asia

22 hours ago Be among the first 25 applicants

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts.
• Update and maintain records of sightings and movements of wildlife.
• Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements

• Minimum 1-3 year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Excellent communication skills.
• Confident, energetic and outgoing personality.
• Able to work on weekends and public holidays.

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Travel Arrangements