Guest Service Officer (Part-Time) - Singapore Zoo

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team at a unique wildlife and nature destination. In this role, you will assist in the daily operations of the park, ensuring a clean and welcoming environment for guests. Your responsibilities will include managing guest interactions, providing administrative support, and contributing to wildlife management efforts. This position offers a chance to engage with visitors and enhance their experience in a vibrant setting. If you have a passion for wildlife and customer service, this opportunity is perfect for you!

Qualifications

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.

Responsibilities

• Assist in daily operations, including crowd management and park cleanliness.
• Manage guest interactions and resolve feedback or concerns.

Skills

Customer Service

Communication

Teamwork

Education

GCE ‘N/O’ Level

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

· Assist in the day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.

· Provide administrative support to the department.

· Ensure delivery of excellent guest experience.

· Manage guest interactions, which include greeting, answering queries and assisting in other guest-related situations.

· Resolve feedback, issues and concerns raised by guests.

· Assist in wildlife management efforts.

· Other relevant duties as assigned.

Job Requirements:

· Minimum GCE ‘N/O’ Level and above.

· Pleasant, confident, energetic and outgoing personality.

· Independent and responsible team player.

· Candidates with customer service experience will have an advantage.

· Able to work on weekends and Public Holidays.