Guest Service Officer (Oasia Residence)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector seeks an outgoing individual to join as a guest service associate. Responsibilities include managing guest relations, handling complaints, and providing information about local attractions. Candidates should have O-Level qualifications and experience in hospitality is advantageous.

Qualifications

• O-Level or equivalent required.
• Experience in hospitality preferred.
• Good communication skills and positive attitude essential.

Responsibilities

• Provide customer service and respond to guests’ complaints.
• Handle cashiering functions and maintain good guest relations.
• Project a courteous and hospitable attitude.

Skills

Communication skills

Customer service

Education

O-Level or equivalent

Job description

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous