Guest Service Officer - Bird Paradise

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

An established industry player is seeking an enthusiastic individual to join their team in a unique wildlife and nature destination. This role involves ensuring smooth daily operations, enhancing guest experiences, and guiding part-time staff. With a focus on customer service and wildlife education, you'll play a vital role in maintaining high standards and fostering a positive environment for both guests and staff. If you're confident, energetic, and passionate about wildlife, this is a fantastic opportunity to contribute to an exciting rejuvenation plan at a renowned wildlife reserve.

Qualifications

• Minimum 1 year of experience in hospitality or tourism.
• Proficient in English and Mandarin preferred.

Responsibilities

• Ensure smooth day-to-day operations and high guest service standards.
• Motivate and guide part-time staff in delivering guest experiences.
• Conduct training and maintain records of wildlife sightings.

Skills

Customer Service

Communication Skills

Problem Solving

Team Motivation

Job description

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Duties And Responsibilities:

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain a high level of guest service standards in accordance with protocol.
• Identify, propose, and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues, and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist in conducting training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts.
• Update and maintain records of sightings and movements of wildlife.
• Conduct and maintain behavioral enrichments of wildlife through positive reinforcement training.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements:

• Minimum 1 year of relevant experience in the hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Excellent communication skills.
• Proficient in English and Mandarin preferred in order to communicate with Mandarin-speaking guests.
• Confident, energetic, and outgoing personality.
• Able to work on weekends and public holidays.

Seniority level:

• Entry level

Employment type:

• Part-time

Job function:

• Management and Manufacturing

Industries:

• Travel Arrangements