Guest Service Officer (Bellman)

Worldwide Hotels Management (H) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel management company in Singapore is seeking guest service personnel to assist with luggage handling and ensure a welcoming environment for guests. The ideal candidate should have prior guest service experience and communicate effectively in basic English. Responsibilities include welcoming guests, maintaining a clean workplace, and assisting in transportation needs. Flexibility for shifts on weekends and holidays is required.

Qualifications

• Prior experience in guest service and support operations is an advantage.
• Ability to converse in basic English for guest interaction.
• A friendly and positive demeanor is essential.
• Capability to work as a team player with minimal supervision.
• Ability to perform 9 or 12 hours shift duties on weekends and public holidays.

Responsibilities

• Welcome guests and assist with luggage and check-in.
• Ensure clear drive-in for luggage loading/unloading.
• Escort guests to their rooms, explaining facilities.
• Participate in sustainability efforts as an inclusive employer.

Skills

Guest service experience

Basic English communication

Positive demeanor

Team player

Job description

Job Responsibilities:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.

• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.

• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.

• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.

• Deliver guests’ correspondence and packages to rooms or wherever designated.

• Ensure the workplace is clean and well maintained at all times.

• Escort guests to their rooms, explaining the facilities of the hotel etc.

• Assist in driveway as required.

• To report on any loss and found item.

• Any other duties within reasonable scope as assigned.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.

• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.

• Able to maintain a friendly and positive demeanor.

• A team player with the ability to work with minimum supervision.

• Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.

• Able to adhere to standard operating procedures / policies on workplace safety.