Guest Service Officer

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking dedicated individuals to provide excellent guest services in a hotel environment. The role involves maintaining guest relations, handling inquiries, and ensuring compliance with security procedures. Candidates must be willing to work shifts, including weekends and overtime as needed.

Benefits

Corporate staff perks (Medical, Insurance, Incentive etc.)

Qualifications

• Comfortable to work during weekends due to operations requirements.
• Comfortable to OT when necessary.

Responsibilities

• Work closely with the Residence Manager and provide courteous services to guests.
• Handle guest complaints promptly and maintain good guest relations.
• Ensure guest room security and adhere to policies & procedures.

Job description

Summary:

• Working location: West Coast

• Working Days & Hours: 5 days (3 shift rotating)

• Salary: Up to $2600

• Benefits: Corporate staff perks (Medical, Insurance, Incentive etc.)

Job Scope:

• Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries.

• Ensure that all telephone calls are handled promptly.

• Maintain good guest relations with in-house guests at all times.

• Handle guest complaints promptly.

• Ensure guest room security, emergency, and fire procedures; encourage the use of Safe-Deposit boxes (El-Safe) and adhere to policies & procedures for their use.

• Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Maintain a well-groomed appearance and a tidy work area

Job Requirement:

• Comfortable to work during weekends due to operations requirements.

• Comfortable to OT when necessary.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Edward Tan Yiek
Registration Number: R25127149
AlwaysHired Pte Ltd
EA Licence No: 24C2293