Guest Service Officer

YMCA of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

We are seeking a dynamic Customer Service Associate at a leading organization offering on-the-job training. This role focuses on exceptional service, guest registration, and reservation handling, with a requirement for O/A Levels or Diplomas. Candidates should possess good communication skills and a customer-oriented mindset, with options for flexible shifts.

Qualifications

• Preferably with 'O' Level, 'A' Level or Diploma holder.
• No related work experience required as training will be provided.
• Customer service-related experience advantageous.

Responsibilities

• Register guests and manage customer expectations.
• Respond to reservation enquiries accurately and efficiently.
• Provide prompt and exceptional service to customers.

Skills

Customer service orientation

Good communication skills

Interpersonal skills

Team player

Education

‘O’ Level, ‘A’ Level or Diploma

Job description

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.
• Ability to work flexible shifts required. Option for a 4-day work week (10.5 hours per day) available.