Guest Service Officer

ORCHID HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore seeks dedicated and service-oriented individuals for a guest services position. Candidates should possess strong interpersonal and communication skills while being able to handle complaints and perform cashier functions effectively. The role involves assisting guests with check-ins, reservations, and providing up-to-date information on hotel services.

Qualifications

• Relevant experience in the hospitality industry will be an added advantage.
• Strong interpersonal and communication skills required.

Responsibilities

• Assist guests in the check-in/check-out process.
• Handle guest complaints effectively and courteously.
• Perform cashier related functions including currency exchange.

Skills

Interpersonal skills

Communication skills

Service-oriented attitude

Team player

Job description

Job Duties

• Responsible to assist guests in check-in/check-out process.
• Provide information and assistance to all guests, and maintain excellent services to them.
• To assist in dealing with guests' complaints in an effective and courteous manner.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchanges, etc.
• Responsible for handling telephone enquiries, accepting reservations and subsequent input in the computer system.
• Provide concise and accurate information concerning range of services and facilities provided by the hotel to guests and visitors.
• To ensure all information relating to reservation is keyed correctly into the system.

Job Requirements

• Relevant experience in the hospitality industry will be an added advantage.
• Service-oriented and positive attitude
• Strong interpersonal and communication skills
• Good team player and able to work independently
• Able to work rotating shifts including weekends and public holidays

We regret that only shortlisted candidates will be notified.