Guest Service Executive (Hospitality Chain) up to $3.3K

Guest Service Executive (Hospitality Chain) up to $3.3K

Job Duties & Responsibilities:

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request.
• Check, order and replenish food and beverages stock as per requirements.
• Ensure high level of cleanliness of lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc.
• Perform related ad-hoc duties as assigned.

Job Requirements:

• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.
• Candidate with WSQ food hygiene certificate is preferred.
• Ability to multi-task and work in a fast-paced environment.
• Service-oriented attitude.
• Ability to problem solve.
• Able to work independently with minimum supervision.
• Ability to work on rotating shift hours including weekends & Public Holidays.