Guest Service Executive-Bar

THE FULLERTON BAY HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxurious hospitality venue in Singapore is seeking a dedicated guest service professional to enhance guest experiences. Responsibilities include managing guest reservations, ensuring satisfaction, and addressing complaints proactively. Ideal candidates should have strong problem-solving skills and excellent interpersonal abilities. Join a team committed to delivering exceptional service in a vibrant environment.

Qualifications

• Hands-on experience in cashier duties.
• Responsible and trustworthy.
• Attention to cleanliness, hygiene and safety.

Responsibilities

• Project a professional and welcoming image to guests.
• Assign guests to tables and ensure optimal space utilization.
• Handle guest complaints and monitor satisfaction.
• Prepare monthly reports of guest comments and lists.

Skills

Customer-oriented approach

Problem-solving skills

Excellent people skills

Job description

Job Description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements

• Customer-oriented approach and patience
• Problem-solving and decision making skills
• Hands-on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Attention to cleanliness, hygiene and safety