Guest Service Executive

Accor; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Accor recherche un Front Office Associate pour rejoindre son équipe dynamique. Le candidat idéal aura un diplôme en BHM et une expérience pertinente, prêt à fournir un service exceptionnel et à contribuer à un environnement de travail collaboratif. C'est une excellente opportunité pour ceux qui cherchent à progresser dans le secteur de l'hôtellerie, dans un cadre engageant et inclusif.

Qualifications

• Expérience de 2 ans en tant qu'Associé Front Office ou 1 an en tant que Leader d'Équipe.
• Connaissances des opérations F&B et des procédures de réception.
• Capacité à travailler en équipe et à promouvoir les installations de l'hôtel.

Responsibilities

• Gérer les opérations quotidiennes du bureau.
• Assurer un service professionnel et amical à tous les clients.
• Collaborer avec les collègues pour atteindre les objectifs de l'hôtel.

Skills

Communication

Service à la clientèle

Collaboration

Education

BHM degree

Job description

Company Description

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor: We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Must have a working knowledge of F&B Service & Front Office operations, including F&B, front desk, reception/cashiering procedures, and reservations.

Must have a strong understanding of the functions of each hotel department, physical layouts of hotel facilities, key personnel and their roles, daily functions, special events, and conventions/groups currently in-house or arriving.

Attend and direct daily front office operations as part of the team. Address credit issues and perform duties as directed by the Director Guest Services & Assistant Manager.

Assist in improving the Guest Service Department. Provide efficient, friendly, and professional service to all guests. Lead by example in attending to guest requests and strive for Total Customer Satisfaction.

Take initiative to ensure positive and productive interactions with internal and external customers; consult your Manager if difficulties arise.

Work collaboratively with trust so that colleagues and management meet departmental and hotel goals. Treat customers and colleagues from all cultural backgrounds with respect, sensitivity, and transparency.

Actively promote hotel promotions and facilities to guests.

Qualifications

BHM degree with 2 years experience as a Front Office Associate or 1 year as a Team Leader.