Guest Service Ambassador (Call Centre - ServiceOne/Telephone Operator)

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador (Service One/Telephone Operator) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards. Appropriate decisions to be made to ensure the smooth running of Service One operations.

Our Expectations:

• Maximise room sales and revenue for the hotel, maintaining a sales attitude at all times.
• Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls. Basic knowledge to assist with the programming of the voicemail system.
• Ensure all customer communications are transferred to the central distribution point for action.
• Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via StayPlease, restaurant reservations and courtesy calls to guest are action speedily and in accordance with hotel procedures.
• Ensure the Service One Manager is kept fully aware of any relevant feedback from either customers or other departments.
• Ensure all charges are allocated in accordance with the hotel credit policy.
• Sound knowledge of room service menu and uses proactive selling techniques.
• Be familiar with all hotel emergency, fire and security procedures.
• From time to time, may be required to assist to cover Front Desk operations. Where needed, to also assist to take In-Room Dining (IRD) orders for our guests and coordinate the order with the IRD Service and Kitchen team. Also assist to take Dining Reservations for our Food & Beverage outlets.

We are looking for a self-motivated individual with excellent interpersonal and communication skills. If you possess the at least 1 year of relevant experience with knowledge of OPERA Cloud, StayPlease and Telephony System, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.