Guest Service Ambassador

Pan Pacific Serviced Suites; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join Pan Pacific Serviced Suites as a Guest Service Ambassador, where you will deliver exceptional hospitality experiences to guests. This full-time role involves assisting with check-ins, addressing guest inquiries, and maintaining a welcoming atmosphere. We seek a candidate with at least 2 years of experience in hospitality and strong communication skills, offering competitive salaries, bonuses, and a supportive work culture.

Benefits

Competitive salary and performance-based bonuses

Comprehensive benefits package including health insurance

Opportunities for career development and advancement

Discounts on company products and services

Supportive and collaborative work culture

Qualifications

• Minimum 2 years' experience in a front office or guest services role within the hospitality industry.
• Strong communication and interpersonal skills with effective interaction abilities.
• Flexible and adaptable to work in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and maintain a welcoming environment.
• Assist with check-in/check-out procedures and respond to guest inquiries.
• Handle all incoming calls and manage guest data in the system.

Skills

Communication

Interpersonal skills

Problem-solving

Decision-making

Customer service

Team leadership

Tools

Hotel management systems

Reservation systems

Job description

About the role

Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador .

This is a full-time role and is based in the Central Region. You will play a crucial part in delivering exceptional hospitality experiences to our valued guests.

What you'll be doing

• Provide outstanding customer service and ensure a warm and welcoming environment for all guests

• Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues

• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.

• To develop and maintain close business contact with the in-house guests to provide a positive impression.

• Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.

• Ensure timely reply to any guest enquiries via websites and email enquiry.

• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.

• To ensure all guests data are updated in Property Management system.

  What we're looking for

• Minimum 2 years' experience in a front office or guest services role within the hospitality industry

• Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues

• Excellent problem-solving and decision-making abilities to handle guest requests and concerns

• Proficient in using hotel management and reservation systems

• Commitment to providing exceptional customer service and maintaining high standards

• Flexible and adaptable to work in a fast-paced environment

• Ability to lead and motivate a team

What we offer

• Competitive salary and performance-based bonuses

• Comprehensive benefits package including health insurance

• Opportunities for career development and advancement

• Discounts on company products and services

• Supportive and collaborative work culture

About us

Pan Pacific Serviced Suites is a leading provider of luxury accommodation in Singapore. With a focus on delivering exceptional guest experiences, we pride ourselves on our commitment to hospitality excellence. Join our growing team and be part of an organisation that values its employees and fosters a positive work environment.

Apply now to become our next Guest Service Ambassador.