Guest Service Agent (Front Office)

Metropolitan Young Men's Christian Association Of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join the Hospitality Department at MYMCA as a Guest Service Agent! You will be the first point of contact for visitors, ensuring exceptional service and a warm reception experience. This role involves managing guest interactions, coordinating with teams, and handling reservations to ensure guest satisfaction.

Benefits

Supportive team environment

Valuable customer service experience

Meaningful work serving the community

Qualifications

• Passion for hospitality and customer service.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and hotel management systems.

Responsibilities

• Perform guest check-ins and check-outs efficiently.
• Handle room reservations and manage booking requests.
• Attend to guest enquiries and special requests.

Skills

Communication

Problem Solving

Customer Service

Tools

Microsoft Office

Hotel Management Systems

Job description

Join Our Team at MYMCA's Hospitality Department!

Are you passionate about delivering exceptional service and creating memorable experiences?

At MYMCA, our Hospitality Department is committed to excellence, ensuring seamless operations and outstanding guest experiences.

We are looking for a friendly and service-oriented Guest Service Agent to manage reception duties and provide excellent customer service to guests, members and stakeholders. The ideal candidate will be the first point of contact at MYMCA, ensuring a warm and professional experience for all visitors.

Key Responsibilities

• Perform guest check-ins and check-outs efficiently and professionally
• Handle room reservations and manage booking requests
• Attend to guest enquiries, special requests and feedback in a courteous manner
• Maintain guest records and front desk documentation
• Co-ordinate with housekeeping and maintenance teams to ensure smooth operations
• Deliver warm, welcoming and professional service to all guests
• Assist in ensuring overall guest satisfaction by proactively addressing concerns

Pre-Requisites

• Passion for hospitality and customer service
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and hotel management systems
• Ability to work independently and as part of a team
• Professional, organised and detail oriented
• Willing to work rotating shift, weekend and public holiday

Why Join Us?

• Be part of a meaningful organisation serving the community
• Work in a friendly and supportive team environment
• Gain valuable experience in customer service and front office operations