Guest Service Agent, Canal Boat Rides (1 Year Temp)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable hospitality establishment in Singapore is seeking candidates for sampan operations. Responsibilities include operating and maintaining the sampan and providing excellent guest relations. Candidates must have a minimum GCE O Level, with hospitality certification preferred. Strong communication skills and attention to detail are essential. This role requires teamwork and adherence to safety regulations.

Qualifications

• Minimum GCE O Level required.
• Certificate in Hospitality Operations preferred.
• Excellent guest relations and communication skills expected.

Responsibilities

• Row the sampan boat safely and efficiently.
• Maintain cleanliness and organization of the workstation.
• Monitor and maintain safety procedures and emergency protocols.

Skills

Guest relations

Communication skills

Attention to detail

Strong customer service

Team player

Education

Minimum GCE O Level

Certificate in Hospitality Operations

Job description

JOB SCOPE

• Row the sampan boat in a safe and efficient manner
• Ensure that workstation is well-maintained. This includes making sure that equipment and working tools are well-arranged and counter is stocked.
• Work closely with other team members to review regularly on safety procedures in order to suggest optimal operations for the Sampan.
• Be conversant with all facets of sampan operations including fire safety and emergency related procedures.
• Monitor and maintain the cleanliness of the sampan. Ensure work area is litter-free and presentable at all times.
• Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.
• Monitor activities in the sampan area and report any suspicious characters, items or/and activities to the Security Department.
• Adhere to departmental and organizational benchmarking standards.
• Attend training sessions as and when scheduled.
• Attend scheduled departmental meetings and daily briefings as required.
• Perform any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

• Minimum GCE O Level.
• Certificate in Hospitality Operations from a recognized institution is preferred.
• Excellent guest relations and communication skills.
• Fluent in English, knowledge of additional languages is an advantage.
• Pays attention to details and have strong customer service skills.
• A team player who is organized and is able to work independently.
• Can motivate fellow team members to achieve shift targets.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.