Guest Service Agent

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

An exciting opportunity awaits at a renowned resort. The Guest Service Agent plays a pivotal role in ensuring guests feel welcomed and supported throughout their stay. Responsibilities include providing exceptional service during check-in/out, personalizing guest experiences, and maintaining reception standards. Ideal candidates have a diploma in Tourism or Hospitality and exhibit excellent communication skills.

Qualifications

• 1 year of experience in a similar capacity preferred.
• Excellent proficiency in English.
• Ability to provide quality service promptly and efficiently.

Responsibilities

• Welcome and farewell guests in a personalized manner.
• Assist guests with check-in/out and feedback.
• Promote hotel facilities and maintain reception area cleanliness.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

JOB SUMMARY

Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.

MAIN RESPONSIBILITIES

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Assist guests in the lobby during busy periods and whenever required
• Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
• Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

REQUIREMENTS

• Diploma in Tourism / Hospitality Management
• Preferably 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint