Guest Room Ambassador (Room Attendant)

Pan Pacific Serviced Suites; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading serviced suites company is seeking a Guest Room Ambassador to uphold cleanliness and customer satisfaction in their service apartments. Responsibilities include cleaning and maintaining apartments, engaging respectfully with guests, and reporting maintenance issues. Ideal candidates will have a detail-oriented mindset and a dedication to service excellence.

Qualifications

• Experience in housekeeping or similar roles preferred.
• Ability to use mobile devices for updating apartment status.

Responsibilities

• Clean assigned apartments, including bedrooms, bathrooms, and living areas.
• Maintain housekeeping equipment and report damages.
• Interact professionally with guests.

Skills

Professionalism

Attention to Detail

Teamwork

Customer Service

Job description

The Guest Room Ambassador (Housekeeping Room Attendant) ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments as set by the Guest Room Team Leader, following working procedures.
• Clean bedrooms: change bed linen, vacuum carpets, mop floors, and replenish all guest supplies.
• Wash bathrooms, glasses, and replenish towels and bathroom amenities.
• Empty rubbish bins.
• Clean living rooms: vacuum carpets, mop floors, and replenish supplies.
• Clean kitchen and appliances, wash cutlery, crockery, glasses, and cooking utensils.
• Clean internal windows, door panels, and sills.
• Maintain all housekeeping cleaning machines and equipment in good working condition.
• Report any loss or damage to linen, furniture, fixtures, and equipment to the Guest Room Team Leader.
• Understand the use of mobile devices or apps to update apartment status.
• Set up rollaway beds and baby cots, deliver electrical plugs or special requests from guests.
• Report repairs and damages needing maintenance to the Guest Room Team Leader.
• Maintain professionalism, ethics, grooming, and attitude towards guests and colleagues. Interact professionally and respectfully with guests.
• Perform other duties and special projects as assigned.