Guest Room Ambassador (Room Attendant)

UOL SOMERSET INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company is seeking a Guest Room Ambassador in Singapore. The role involves ensuring the cleanliness and presentation of service apartments, including responsibilities like cleaning bedrooms, bathrooms, and kitchens. The ideal candidate should have strong communication skills and a professional demeanor toward guests. Attention to detail and adherence to hotel standards are essential for success in this position.

Qualifications

• Ability to maintain cleanliness and order in service apartments.
• Strong communication and interpersonal skills.
• Ability to follow guidelines and procedures effectively.

Responsibilities

• Clean assigned apartments to hotel standards.
• Maintain cleanliness in all areas including bedrooms and kitchens.
• Interact professionally with guests.

Job description

The Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments set by the Guest Room Team Leader according to working procedures.
• Clean bedrooms change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Wash bathrooms, wash glasses, replenish all towels and bathroom amenities.
• Empty rubbish bin.
• Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans.
• Clean internal windows, door panels and sills.
• Maintain all Housekeeping cleaning machine and equipment in good working condition.
• Report to Guest Room Team Leader for any loss and damage to linen, furniture, fixtures and equipment
• Understand the essential functions of a mobile device or app to update status of apartments
• Put in and set-up rollaway beds and baby-cots, Deliver electrical plugs or any special requests by guests.
• Report any repairs and damages in need of maintenance to Guest Room Team Leader discovered in apartments or working areas.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates. Interacts with guests in a professional and respectful manner.
• Performs any other duties and special projects as assigned.