Guest Relations Officer/ Executive

Park Avenue Hospitality Group; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated front desk associate to ensure seamless guest experiences. In this role, you will be the first point of contact for guests, providing a warm welcome and efficiently managing check-in and check-out processes. Your strong communication skills will be vital in engaging with guests and addressing their needs, while your familiarity with OPERA software will enhance the booking experience. Join a passionate team that values exceptional service and create memorable stays for every guest. If you thrive in a dynamic environment and love interacting with people, this opportunity is perfect for you.

Qualifications

• People-oriented individual with a passion for exceptional customer service.
• Strong communication skills to engage effectively with guests.

Responsibilities

• Ensure smooth check-in and check-out processes for guests.
• Manage cashiering duties accurately and maintain organized records.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Tools

OPERA Software

Job description

Your Role:

1. Ensure smooth check-in and check-out processes, making every guest’s arrival and departure seamless.

2. Provide a warm and professional welcome, registering guests and issuing room keys with efficiency and care.

3. Engage with guests, attentively handling inquiries and ensuring their stay is enjoyable.

4. Manage cashiering duties accurately and efficiently.

5. Maintain organized records, reports, and filing systems to uphold hotel standards.

6. Handle guest reservations using the Opera system, ensuring a seamless booking experience.

7. Share valuable insights on hotel amenities, services, and local attractions.

8. Anticipate guest needs, proactively addressing concerns and building strong rapport.

9. Uphold safety, security, and loss control measures at the front desk and back office.

What We’re Looking For:

1. A people-oriented individual with a passion for exceptional customer service.

2. Strong communication skills (both written and verbal) to engage effectively with guests and colleagues.

3. Familiarity with OPERA software is a plus!

4. Ability to work rotating shifts, including public holidays and weekends.

Join us and become part of a team that takes pride in delivering outstanding hospitality experiences. If you love engaging with people and creating a welcoming atmosphere, we’d love to hear from you!