Guest Relations Officer

NUVE HOLDING PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated professional to enhance guest experiences and ensure smooth hotel operations. This role involves managing check-ins and check-outs, addressing guest inquiries, and collaborating with various departments to maintain high service standards. Ideal candidates will possess a background in hospitality or tourism, with excellent communication skills and a passion for customer service. Join a vibrant team that values employee well-being and offers numerous benefits, including annual leave, performance bonuses, and medical coverage.

Benefits

Annual leave

Birthday leave

Annual Performance Bonus

Shift and meal allowances

Medical and Dental benefits

Staff Insurance Coverage

Annual team bonding activities

Qualifications

• 3+ years of experience in the hospitality industry preferred.
• Entry-level candidates with Hotel Management specialization encouraged to apply.

Responsibilities

• Perform check-ins and check-outs efficiently.
• Handle guest inquiries and complaints professionally.
• Collaborate with Housekeeping and Maintenance departments.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Higher Secondary/College qualification in Hospitality

Hotel Management

Tourism Services

Job description

Job Summary:

Responsible for satisfying hotel guests’ needs by attending to their inquiries, providing solutions, and delivering excellent customer service. Assisting the Hotel Manager in the smooth operation of the hotel.

Duties and Responsibilities:

1. Perform check-ins and check-outs.
2. Ensure all reservations are entered in a timely and accurate manner.
3. Accurately input all guest information, reservation amendments, and guest requests into the Front Desk System.
4. Follow hotel procedures and protocols.
5. Handle guest inquiries and complaints professionally.
6. Attend to customer needs to ensure satisfaction and positive online reviews.
7. Follow up on email inquiries.
8. Collaborate closely with Housekeeping and Maintenance departments.
9. Perform additional duties as assigned.
10. Cross-sell hotel amenities and upsell room upgrades.
11. Promote hotel marketing and loyalty programs to encourage repeat guests.
12. Ensure accuracy of shift closing reports.
13. Handle administrative and operational tasks.
14. Maintain good attendance and punctuality.

Job Requirements:

• Candidate must possess at least a Higher Secondary/College qualification in Hospitality, Tourism, Hotel Management, or equivalent.
• Preferably 3 or more years of experience in the hospitality industry.
• Entry-level candidates with specialization in Hotel Management or Tourism Services are also encouraged to apply.

Employment Benefits:

• Annual leave
• Birthday leave
• Annual Performance Bonus, AWS, and salary increments
• Shift and meal allowances
• Revenue, upsell, and cross-sell incentives
• Medical and Dental benefits
• Staff Insurance Coverage
• Annual team bonding activities