Guest Relations Officer

This is an IT support group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Relations team member to enhance the guest experience at a vibrant surfside restaurant. This role is pivotal in managing reservations, warmly welcoming guests, and ensuring their needs are met throughout their visit. With a focus on building strong guest relationships, the position offers the opportunity to work within a dynamic and fun-loving service team, all while enjoying stunning views of Singapore's beautiful coastline. If you are passionate about hospitality and eager to grow in your career, this could be the perfect opportunity for you.

Benefits

Medical and Insurance Coverage

Employee Dining Discounts

Monthly Sales Incentive

Sabbaticals for Long-Service Individuals

Qualifications

• Passion for people and service, eager to grow and improve continuously.
• Ability to manage reservations and engage with guests effectively.

Responsibilities

• Manage reservations and ensure a seamless guest experience.
• Welcome guests warmly and address their needs promptly.
• Maintain guest profiles and relay feedback to management.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Job description

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers (2017). Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore’s best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

Your Responsibilities:

• Managing reservations through phone calls, emails and other forms of communications
• Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
• Responding to any guest enquiries and requests
• Warmly welcoming every guest that enters the restaurant
• Addressing guests by name, recognizing any special occasions mentioned and passing on the information to the team to personalize guests’ experience
• Assigning guests to designated seats as per seating plan
• Taking initiative to check on guests regularly to make sure that their needs are met
• Requesting guests for their feedback and relaying feedback to the manager on duty
• Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
• Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
• Carrying out any other duties as assigned by the Manager

What to Expect:

• Direct transport in to restaurant from Harbourfront MRT
• 5 day work week
• Join a dynamic, young and fun loving service team
• Amazing daily views of Singapore's most idyllic stretch of beach
• Excellent team culture and a defined career growth plan to develop yourself

We Are Looking For Someone Who:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.