Guest Relations Officer

Pure Group (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading wellness company in Singapore is seeking enthusiastic front desk staff to enhance member experience at their club. You will engage with members, provide exceptional service, and manage inquiries in a fast-paced environment. Ideal candidates are energetic professionals with a strong background in customer service and hospitality.

Qualifications

• Highly energetic individuals with a cheerful personality.
• Strong enthusiasm in the wellness industry.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Greeting members warmly and providing high-level service.
• Managing complaints proactively and resolving issues.
• Assisting in various club services beyond front-desk duties.

Skills

Interpersonal skills

Communication skills

Reliability

Customer service

Education

Relevant qualifications in hospitality

Job description

Job Description & Requirements

Responsibilities

• Make our members feel welcomed by greeting them with wholehearted friendliness when checking them in/out or within the club. It should be part of your ‘DNA’ and shouldn’t be seen as a job.
• Maintain good relations with members by providing high level of service standards with a “people-first” attitude.
• The ability to take a preemptive approach in managing possible complaints and being prepared with a solution when a problem arises. Take ownership of problems; handle and resolve issues to your best abilities.
• High sense of reliability, which equates to high awareness of what works for certain people and what doesn’t, plus having strong intuition about what is right and wrong in principle when managing our members’ requests.
• Able to front difficult conversations such as collection of outstanding membership fees, processing of suspensions etc. Maintain a calm disposition during crisis management (member’s injury, incidents).
• Work as a team at club level; this includes helping in every aspect of services in the club (salad counter/retail/changing rooms etc) if there is a need, not just front-desking.
• Able to work shifts.

Requirements

• Highly energetic individuals, cheerful personality with a strong enthusiasm in the wellness industry
• Being professional with strong interpersonal and communication skill
• Able to adapt in a fast-paced environment.
• Candidates with relevant qualifications, customer service/hospitality background are welcome to apply.
• 5 working days a week