Guest Relations Officer

GOODWOOD PARK HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A renowned heritage hotel in Singapore is seeking a Front Office team member to provide exceptional guest support, manage check-ins and check-outs, and address guest inquiries. The ideal candidate should have at least one year of customer service experience, be attentive to details, and have strong English communication skills. Proficiency in OPERA is an advantage.

Qualifications

• Minimum 1 year of customer service experience.
• Attentive to details, service oriented, and a team player.
• Conversant in written and spoken English.

Responsibilities

• Provide total guest support.
• Responsible for welcoming and checking in and out of guests to the Hotel.
• Managing guest enquiries and providing hotel information.

Skills

Customer service experience

Attention to details

Team player

Conversant in English

Tools

OPERA

Job description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Responsibilities

• Provide total guest support.
• Responsible for welcoming and checking in and out of guests to the Hotel.
• Managing guest enquiries and providing information of hotel to guests whenever applicable.
• Act as key liaison between the customers and the Hotel in delivering total customer satisfactions.

Requirements

• Minimum 1 year customer service expereince.
• Attentive to details. Service oriented and a team player.
• Conversant in written and spoken English.
• Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.