Guest Relations Manager

1855 F&B PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A prominent restaurant in Singapore is seeking a Guest Relations Manager to handle guest inquiries, manage reservations, and promote customer loyalty through excellent service. The role involves ensuring a pleasant dining experience while maintaining high cleanliness standards and collaborating with the service team.

Responsibilities

• Handle phone calls and inquiries relating to reservations.
• Greet and coordinate the seating of guests.
• Recognize regular guests and highlight preferences to the management.
• Ensure guests’ requests are handled promptly.
• Record guests’ complaints and report immediately.
• Promote the restaurant by building customer loyalty.
• Maintain cleanliness and set up in the restaurant.
• Collaborate with the service team to assist customers.

Job description

As the Guest Relations Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

• Handle phone calls and inquiries relating to reservations.
• Greet and coordinate the seating of guests.
• Recognize the regular guests and highlight to the Executive Chef / Restaurant Manager about guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the Executive Chef/Restaurant Manager immediately.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and provide personalize customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant.
• Work together with the Service Team to serve customers, including but not limited to taking orders, clearing tables, polish wine glasses and others as assigned by the Restaurant Manager.
• Perform miscellaneous job-related duties as assigned.