Guest Relations Manager

THE CLAN HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is looking for a candidate to oversee hotel operations and ensure guests have a comfortable stay. You will lead the Front Office team, maintain high standards, and collaborate with other departments to boost overall efficiency and guest satisfaction. Candidates should possess at least 5 years of hotel management experience and be proficient in the Opera System, with a team-oriented and positive attitude.

Benefits

Medical benefits

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• At least 5 years of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal skills.

Responsibilities

• Oversee and ensure hotel operations run smoothly.
• Maintain guest rooms and public areas in excellent condition.
• Nurture a high-performance culture within the Front Office department.

Skills

Interpersonal communication skills

Team leadership

Positive attitude

Knowledge in Opera System

Education

O-Levels or equivalent

Job description

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.