Guest Relations Italian market (f,m,x)

Joivy; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Joivy, a leader in providing diverse residential options across Europe, is seeking a Guest Relations Specialist to maintain guest relationships and ensure exceptional service. This role is ideal for individuals with strong communication skills, relevant educational background, and experience in customer service within the hospitality sector.

Qualifications

• Outstanding written and spoken English/Italian.
• Experience with short-term rental platforms (Airbnb, Booking.com).
• Customer service experience.

Responsibilities

• Communicate with guests and maintain inquiries and bookings.
• Provide swift resolutions to guest queries during their stay.
• Prepare monthly reports on guest reviews.

Skills

Communication

Organization

Time Management

Customer Service

Education

Graduated in Tourism, Hospitality, or relevant field

Job description

Our GroupJoivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily, and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32-year average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria). Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.

Purpose of the role

Guest Relations Specialist maintains relations with guests and prospects by replying to incoming inquiries, providing information about properties, and supporting guests during their stay. This role requires active communication with guests and third parties, both written and over the phone. The goal is to ensure a pleasant, beyond-hotel hospitality experience, build trust, and encourage repeat visits and referrals.

Key Responsibilities

• Communicate with guests and prospects, maintaining inquiries and bookings, and organizing arrivals and departures.
• Assist guests by answering inquiries via written communication or phone.
• Provide swift resolutions to guest queries and issues during their stay.
• Collaborate with other departments and offices to resolve cases efficiently.
• Communicate with partner platform representatives (online travel agencies).
• Monitor internet reviews and write responses.
• Prepare monthly reports and statistics on guest reviews.
• Apply company standards for guest service and property management.
• Perform additional tasks as assigned by the line manager or company management.

Requirements

• Excellent communication, organization, and time management skills.
• Ability to make decisions and take responsibility.
• Outstanding written and spoken English/Italian.
• Experience with short-term rental platforms (Airbnb, Booking.com, HomeAway, etc.).
• Graduated in Tourism, Hospitality, or a relevant field.
• Customer service experience.
• Experience with web-based applications.

Positions available

• Maternity Cover: Temporary position to fill in for a team member on maternity leave.
• Permanent Position: Long-term opportunity for growth and integration into our team.

Disclaimer: At Joivy, we celebrate Diversity, Inclusion, Equity, and Belonging. The entire selection process will be conducted in accordance with these principles. By applying, you confirm that you have read and agreed to our Candidate Privacy Policy.