Guest Relations Host

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality provider seeks a Guest Relations Host to deliver exceptional service to guests. This role involves greeting patrons, managing reservations, addressing inquiries, and ensuring customer satisfaction. The ideal candidate should have 1-2 years of experience in guest relations, along with strong organizational and multitasking skills.

Qualifications

• 1-2 years of experience in guest relations or related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.

Responsibilities

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Handle cashiering unsupervised.

Skills

Organizational skills

Multitasking

Customer service

Job description

Overview:

As a Guest Relations Host, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanor, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

• Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Responsibilities:

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectively.

Requirements:

• 1-2 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.