Guest Relations Host

ICONIC LOCATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is looking for a Guest Relations Host to provide exceptional service, manage guest interactions, and ensure a welcoming atmosphere. This role requires strong customer service skills, organizational abilities, and a commitment to enhancing guest satisfaction through personalized service.

Qualifications

• 1-2 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.

Responsibilities

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.

Skills

Customer Satisfaction

Organizational Skills

Multitasking

Job description

Overview:

As a Guest Relations Host, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanor, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

• Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Responsibilities:

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectively.

Requirements:

• 1-2 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.