Guest Relations Executive (Supervisor)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

SENTOSA BEACH RESORT PTE LTD is seeking a Guest Relations Executive (Supervisor) to oversee guest relations and enhance service quality in a dynamic hospitality environment. The ideal candidate will excel in guest communication, manage service associates, and ensure efficient operations to elevate guest experiences. This role offers developmental opportunities and various benefits, making it an exciting path in the hospitality industry.

Benefits

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shangri-La Group

Duty Meals and shuttle bus provided

Qualifications

• Relevant experience in hospitality preferred.
• Strong communication and engagement skills.
• Ability to provide personalized service.

Responsibilities

• Supervise and lead service associates.
• Ensure smooth operations of guest relations.
• Enhance guest relations and loyalty scores.

Skills

Guest communication

Guest engagement

Education

Hotel management-related education

Tools

OPMS

Job description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Take responsibility of the guest relations to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Enhance guest relations and loyalty scores
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Preferably has relevant experience in the hospitality industry with OPMS knowledge.
• Preferably comes from a hotel management-related education background
• Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Ablity to recognise guest loyalty and provide personalised service in a professional manner
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!