Guest Relations Executive/Restaurant Host

ITALIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A restaurant in Singapore is seeking a devoted service crew member responsible for guest interactions, managing reservations, and ensuring customer satisfaction. Successful candidates should have a Diploma in Hospitality, possess strong people skills, and ideally have three years of experience in a service-oriented role. Join a vibrant team that values warm hospitality and innovative thinking.

Benefits

12 days AL with increment

Monthly Attendance Incentives

Annual Health Incentives

Long Service Incentives up to $2000

Staff meal or meal allowance of $5 per day

Qualifications

• Minimum of 3 years’ experience with customer service preferably in a hotel or restaurant.

Responsibilities

• Take reservations and respond to guest requests.
• Welcome guests warmly and serve food and beverages.
• Liaise with kitchen and management on special requests.

Skills

Good people skills

Good organizer and planner

Fluent in English

Proactively taking on additional responsibilities

Creative thinking

Education

Diploma in Tourism / Hospitality Management

Job description

Location at Joo Chiat Road

Responsibilities:

• Be responsible for taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc
• Welcome guests warmly to the restaurant
• Be helpful, welcoming and pleasant towards each guest.
• Acknowledge special occasions when notified by customer and keying it in the system for the booking.
• Liaise with the kitchen and GM on the special requests of the week.
• Utilise the systems to its full potential, maximise bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest such as their birthdays, anniversaries, allergies and preferences etc.
• Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating
• Serve food & beverage to guest when required.

Requirements:

• Diploma in Tourism / Hospitality Management
• Fluent in English
• Good people skills
• Good organizer and planner
• Well-groomed
• Proactively taking on additional responsibilities where required.
• Can think out of the box
• A minimum of 3 years’ experience with customer service preferably at a hotel or a restaurant

Benefits:

- 12 days AL (with increment of 1 day per year until the max of 17 days)

- Monthly Attendance Incentives

- Annual Health Incentives

- Annual Long Service Incentives from $800 to $2000

- The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.